Last week’s article sang the praises of employee satisfaction surveys.  It busted a few myths about them and discussed why surveys are an essential business tool. Since the article ran, I’ve been asked, “What questions should a survey include?” This article will give you some things to consider when selecting survey questions.

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Happy employees having fun at work

Since technology and social networking is available to almost everyone, the chance of dissatisfied employees leaving to find a new job is extremely high. Even more frightening for supervisors is when a dissatisfied employee decides to “quit and stay,” meaning they mentally or emotionally check out of their job but don’t physically leave. So how…

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Have you ever been surprised when someone handed in their resignation?  Even if it wasn’t your top performer, a sense of panic likely set in while your mind raced to figure out how you’d find someone to take their place and how the work would get done in the meantime. Unfortunately, other dissatisfied people will…

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Are you finding it difficult to find or keep great employees?  If so, you’re not alone. The labor market is tight.  Top performers have lots of options when it comes to where they work.  This leaves employers investing more money in recruiting and spending more time reading through stacks of resumes from not-so-qualified people. The…

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The feeling of finding a solid candidate to fill an open slot on a team is typically a mix of excitement, gratitude, and relief.  The excitement and gratitude are self-explanatory, but the relief is felt because the hiring process, when done well, takes time and attention away from other responsibilities. I’ve made the common mistake…

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Two businessmen talking at a desk providing feedback to each other.

Supervisors are familiar with giving feedback. It’s part of the job to provide both formal and informal feedback regularly. But how often do supervisors ask for feedback on their performance? It can be difficult to give unsolicited feedback to others. It’s less awkward if a person opens the door by asking how they’re doing. By…

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Managers often struggle with how to effectively empower team members.  How do we balance our responsibility of oversight with the autonomy that leads to engagement? The first step in answering that question may lie in the humble job description. The business world has a love-hate relationship with job descriptions, as demonstrated by the praise and…

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In countless business headlines and posts in the last several months, we’ve all heard it . . . this new, disrupted, work environment is the “new normal.” A different workplace for a world that was different almost overnight. And while there’s no denying that this pandemic changed things dramatically, maybe it didn’t introduce a “new…

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