How to Make Delighted Customers Through Delighted Employees
Studies and common sense tell us that there is a direct correlation between employee satisfaction and customer satisfaction. If employees are happy, they’ll intentionally make sure customers are happy. If they’re miserable, they will unintentionally make customers miserable. Because of this cause and effect relationship, as a supervisor, your employees must be your primary customer. …
Read MoreAn Easy Approach to Improve Your Life
Have you decided that you want to do something different in your life, turn over a new leaf, or start or stop doing something, but have been unable to make it happen? The path to improving your life is created by laying stepping stones one at a time. These stepping stones are habits, behaviors that…
Read MoreHow to Lead Your Team to More New Ideas
We’ve all heard the saying, if you’re not moving forward, you’re moving backward. Moving forward requires change and change requires you to do things differently. Many teams struggle with moving beyond the status quo. By engaging your entire team in exploring options, you’ll increase the odds that they commit to the resulting changes. This makes…
Read MoreA Strong HR Foundation to Skyrocket Small Businesses Success
As the owner or leader of a small business or organization, you know there are legal compliance issues that come into play as soon as you hire your very first staff person. Therefore, human resources (HR) functions must be performed. However, having a strong HR program goes beyond compliance tasks to create a more engaged,…
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