How to Build an Effective Employee Survey

In a previous article, “Are Your Employees Really Happy?“, we sang the praises of employee satisfaction surveys.  It busted a few myths about them and discussed why surveys are an essential business tool. Since the article ran, I’ve been asked, “What questions should a survey include?” This article will give you some things to consider…

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How to Build and Maintain a Safe Workplace (Part 2)

Work injuries in the U.S. resulted in 104 million lost workdays in 2017.  70 million of those were due to injuries incurred in 2017, and 34 million were due to injuries in prior years (The National Safety Council, injuryfacts.nsc.org). If that doesn’t motivate you to pay close attention to workplace safety and health, here’s another…

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How to Make Delighted Customers Through Delighted Employees

happy employees after a recruiting meeting in Lansing Michigan

Studies and common sense tell us that there is a direct correlation between employee satisfaction and customer satisfaction. If employees are happy, they’ll intentionally make sure customers are happy.  If they’re miserable, they will unintentionally make customers miserable. Because of this cause and effect relationship, as a supervisor, your employees must be your primary customer. …

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How to Lead Your Team to More New Ideas

An HR consultant in Lansing Michigan leading a team meeting.

We’ve all heard the saying, if you’re not moving forward, you’re moving backward. Moving forward requires change and change requires you to do things differently. Many teams struggle with moving beyond the status quo. By engaging your entire team in exploring options, you’ll increase the odds that they commit to the resulting changes. This makes…

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