Employee Engagement

How to Make Delighted Customers through Delighted Employees

Studies and common sense tell us that there is a direct correlation between employee satisfaction and customer satisfaction. If employees are happy, they’ll intentionally make sure customers are happy.  If they’re miserable, they will unintentionally make customers miserable. Because of this cause and effect relationship, as a supervisor, your employees must be your primary customer. …

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How to Lead Your Team to More New Ideas

If you haven’t done so already, now is a wonderful time to reflect on what went well last year and what you’d like to see change this year. Change requires you to do things differently. That’s what will get you improved results in the coming twelve months and beyond. By engaging your entire team in…

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How to Surpass Expectations to Skyrocket Your Reputation


Have you ever fallen short of your own or another person’s expectations on a task or project?  Or do you have staff whose work regularly disappoints you?   As a business owner whose success relies on my ability and that of my team to serve our clients, I know that meeting and exceeding expectations can feel elusive at times.     Not hitting the mark can…

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How to Write Procedures that Increase a Supervisor’s Success

Do your team members come to you repeatedly with the same types of questions? Is it sometimes hard to make sure inexperienced staff gets trained on all the right stuff? Are your employees making more mistakes than you think is acceptable? If you’ve grown a business or organization yourself or have worked in it for…

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