How Job Descriptions Can Promote Engagement

HR consultants in Lansing Michigan having a team meeting.

Managers often struggle with how to effectively empower team members.  How do we balance our responsibility of oversight with the autonomy that leads to engagement? The first step in answering that question may lie in the humble job description. The business world has a love-hate relationship with job descriptions, as demonstrated by the praise and…

Read More

How Customized Supervisor Coaching Maximizes Potential

An HR manager providing customized coaching to another HR manager.

Have you ever wished you could have someone else’s skills, abilities, and/or talents? What made you feel that way? It could have been someone in your life who ignored your unique strengths or focused on your areas of weakness rather than your strengths. Supervisors who honor and bring out the diversity of individuals build strong…

Read More

How to Make Delighted Customers Through Delighted Employees

happy employees after a recruiting meeting in Lansing Michigan

Studies and common sense tell us that there is a direct correlation between employee satisfaction and customer satisfaction. If employees are happy, they’ll intentionally make sure customers are happy.  If they’re miserable, they will unintentionally make customers miserable. Because of this cause and effect relationship, as a supervisor, your employees must be your primary customer. …

Read More

A Strong HR Foundation to Skyrocket Small Businesses Success

As the owner or leader of a small business or organization, you know there are legal compliance issues that come into play as soon as you hire your very first staff person.  Therefore, human resources (HR) functions must be performed. However, having a strong HR program goes beyond compliance tasks to create a more engaged,…

Read More