How to Make Delighted Customers through Delighted Employees

Studies and common sense tell us that there is a direct correlation between employee satisfaction and customer satisfaction. If employees are happy, they’ll intentionally make sure customers are happy.  If they’re miserable, they will unintentionally make customers miserable. Because of this cause and effect relationship, as a supervisor, your employees must be your primary customer. …

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How to Lead Your Team to More New Ideas

If you haven’t done so already, now is a wonderful time to reflect on what went well last year and what you’d like to see change this year. Change requires you to do things differently. That’s what will get you improved results in the coming twelve months and beyond. By engaging your entire team in…

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Supervisor, Manager, Leader: What’s the Difference?


How understanding supervisor vs. manager vs. leader can help you grow your career! Are you a supervisor, a manager, or a leader? As you read articles and books, listen to podcasts, and watch videos, you’ll hear these terms, as well as the words supervise/supervision, manage/management, and lead/leadership.  It’s important to understand them to get the…

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How to Ensure Your Performance Evaluations Rock

Performance Evaluation

The pros and cons of performance reviews and how to make them better Raise your hand if you dread your annual performance evaluation.  Okay, stop waving your arm around; I see you!  I hear you!  I feel your pain! If you’re like most people, having someone judge your performance is nerve-wracking!  Although most people agree…

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