Management
3 Powerful Questions to Help Supervisors Be Their Best
In a previous article, What Makes a Remarkable Supervisor?, we spent time thinking about what type of supervisors we wanted to be. We explored some examples of traits and behaviors that are important when supervising other people. Now that you have a good idea of how you want to be perceived, and you’ve begun to align…
Read MoreHow to Stop Unwanted Spring Turnover with One Conversation
This Saturday we’ll usher in the first day of spring. Spring is a natural time for people to wake up from hibernation, throw off the winter garb, and do a big review of their life. Some will realize that their state of affairs is not really where they wanted to be at this point in…
Read MoreHow to Approach Spring Turnover with a Fresh Perspective
Spring is just a couple of weeks away here in the Midwest. The trees are budding, the grass is growing, and a few spring bulbs are starting to peek out of the ground. There’s an energy of growth and activity in the air. Even a mild case of spring fever can prompt someone to look…
Read MoreHow to Make Delighted Customers Through Delighted Employees
Studies and common sense tell us that there is a direct correlation between employee satisfaction and customer satisfaction. If employees are happy, they’ll intentionally make sure customers are happy. If they’re miserable, they will unintentionally make customers miserable. Because of this cause and effect relationship, as a supervisor, your employees must be your primary customer. …
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