Employee Satisfaction

How to Make Delighted Customers through Delighted Employees

Studies and common sense tell us that there is a direct correlation between employee satisfaction and customer satisfaction. If employees are happy, they’ll intentionally make sure customers are happy.  If they’re miserable, they will unintentionally make customers miserable. Because of this cause and effect relationship, as a supervisor, your employees must be your primary customer. …

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Employee Appreciation Day Benefits Employees and Managers

Employee Appreciation Day

Hurry! You only have 2 weeks to plan! The first Friday in March is National Employee Appreciation Day.  With just a couple weeks to go, now is the time to decide how you want to express gratitude for your employees. The good news is that you don’t have to do anything elaborate, so planning will…

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10 (Work-Appropriate) Ways to Express Love at Work

Valentine’s Day is next week. Although it’s often seen as a day to celebrate romantic love, in the workplace it can be a day to express positive feelings to colleagues. In particular, busy supervisors and managers who realize they don’t consistently communicate all the things they like, appreciate, and respect about their team members can…

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How Being Flexible Can Make You an Employer of Choice


Low unemployment and the creation of 167,000 new jobs in the U.S. each month has led to our current talent shortage (Bureau of Labor Statistics). This is great if you’re looking for a job but frustrating if you’re looking to hire high performers. Would you like to improve your ability to recruit and retain top…

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