How to Build and Maintain a Safe Workplace (Part 2)

Work injuries in the U.S. resulted in 104 million lost workdays in 2017.  70 million of those were due to injuries incurred in 2017, and 34 million were due to injuries in prior years (The National Safety Council, injuryfacts.nsc.org). If that doesn’t motivate you to pay close attention to workplace safety and health, here’s another…

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How to Make Delighted Customers Through Delighted Employees

happy employees after a recruiting meeting in Lansing Michigan

Studies and common sense tell us that there is a direct correlation between employee satisfaction and customer satisfaction. If employees are happy, they’ll intentionally make sure customers are happy.  If they’re miserable, they will unintentionally make customers miserable. Because of this cause and effect relationship, as a supervisor, your employees must be your primary customer. …

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How to Lead Your Team to More New Ideas

An HR consultant in Lansing Michigan leading a team meeting.

We’ve all heard the saying, if you’re not moving forward, you’re moving backward. Moving forward requires change and change requires you to do things differently. Many teams struggle with moving beyond the status quo. By engaging your entire team in exploring options, you’ll increase the odds that they commit to the resulting changes. This makes…

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5 Simple Ways for Supervisors to Avoid Destructive Feedback

An HR consultant giving his team constructive feedback.

One of the most challenging parts of supervision is giving feedback that is helpful, rather than harmful, to the people we support. In a previous article, we walked through how to determine what to do when someone is having an issue with performance or behavior.  But what if you’ve decided to discuss the subject and…

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