How to Make Delighted Customers Through Delighted Employees
Studies and common sense tell us that there is a direct correlation between employee satisfaction and customer satisfaction. If employees are happy, they’ll intentionally make sure customers are happy. If they’re miserable, they will unintentionally make customers miserable. Because of this cause and effect relationship, as a supervisor, your employees must be your primary customer. …
Read MoreHow to Use the Third Mind at Work
The Third Mind I was fortunate to attend a local networking event, which provided lots of synergy with many, MANY great people. This synergy (and the great people) led me to think more about the phenomenon called “the third mind.” “The third mind” is when two people or individual minds come together for a discussion,…
Read MoreGet More Accomplished by Working Fewer Hours
Do you regularly work over 40 hours a week? If you’re like many busy people in today’s information age workforce, you likely do. “So much to do, so little time” is the mantra of our workdays. Research tells us that working long hours isn’t good for our mental, emotional, and physical well-being. (Check out this…
Read MoreHow to Avoid New Employee Turnover in Year One
When unemployment is low it’s not only hard to find good people, but it’s also hard to keep them. With so many employers looking to hire, competition for talent is fierce. You’re at risk of losing people in their first year of work through no fault of your own. New hires go through a predictable…
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