Employee Satisfaction
7 Ways You Should Hire Like You Select a Mate
Have you ever hired someone and later regretted it? Maybe you didn’t have much time to fill the job, so when one of your team members recommended her friend, who seemed awesome, you talked to her once and then offered her a job. Within a few months, you could see that she didn’t have the…
Read MoreHow to Make Delighted Customers Through Delighted Employees
Studies and common sense tell us that there is a direct correlation between employee satisfaction and customer satisfaction. If employees are happy, they’ll intentionally make sure customers are happy. If they’re miserable, they will unintentionally make customers miserable. Because of this cause and effect relationship, as a supervisor, your employees must be your primary customer. …
Read MoreHow to Use the Third Mind at Work
The Third Mind I was fortunate to attend a local networking event, which provided lots of synergy with many, MANY great people. This synergy (and the great people) led me to think more about the phenomenon called “the third mind.” “The third mind” is when two people or individual minds come together for a discussion,…
Read MoreHow to Improve Evaluations to Improve Performance
Raise your hand if you dread your annual performance evaluation. Okay, stop waving your arm around; I see you! I hear you! I feel your pain! If you’re like most people, having someone judge your performance is nerve-wracking. Although the majority of people agree there is some value in performance reviews, most would gladly skip…
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