Management
How to Lead with Feeling: The Role of Emotions in Team Success
Getting people to get their work done efficiently is a daily challenge for supervisors. With so much on your plate, you don’t have the time to check up on the status of their projects, so you need them to be interested in the work and own it to the end. Fortunately, the answer doesn’t involve…
Read MoreHow Can Job Descriptions Help Your Business Soar?
As a busy person with a lot on your plate, you might find yourself wondering, “Why should I bother with writing job descriptions? They take too much time to write and are too constraining for a growing, flexible business. Aren’t they just unnecessary bureaucracy?” In reality, when well-designed, these brief one to two-page documents can…
Read MoreHow to Write Procedures that Increase a Supervisor’s Success
Do your team members come to you repeatedly with the same types of questions? Is it sometimes hard to make sure inexperienced staff gets trained on all the right stuff? Are your employees making more mistakes than you think is acceptable? If you’ve grown a business or organization yourself or have worked in one for…
Read MoreHow to Make Delighted Customers Through Delighted Employees
Studies and common sense tell us that there is a direct correlation between employee satisfaction and customer satisfaction. If employees are happy, they’ll intentionally make sure customers are happy. If they’re miserable, they will unintentionally make customers miserable. Because of this cause and effect relationship, as a supervisor, your employees must be your primary customer. …
Read More