Management
How to Approach Spring Turnover with a Fresh Perspective
Spring is just a couple of weeks away here in the Midwest. The trees are budding, the grass is growing, and a few spring bulbs are starting to peek out of the ground. There’s an energy of growth and activity in the air. Even a mild case of spring fever can prompt someone to look…
Read MoreHow to Make Delighted Customers Through Delighted Employees
Studies and common sense tell us that there is a direct correlation between employee satisfaction and customer satisfaction. If employees are happy, they’ll intentionally make sure customers are happy. If they’re miserable, they will unintentionally make customers miserable. Because of this cause and effect relationship, as a supervisor, your employees must be your primary customer. …
Read MoreHow to Write Procedures that Increase a Supervisor’s Success
Do your team members come to you repeatedly with the same types of questions? Is it sometimes hard to make sure inexperienced staff gets trained on all the right stuff? Are your employees making more mistakes than you think is acceptable? If you’ve grown a business or organization yourself or have worked in one for…
Read MoreSupervisor, Manager, Leader: What’s the Difference?
How understanding the difference between being a supervisor, manager, and leader can help you grow your career! Are you a supervisor, manager, or leader? As you read articles and books, listen to podcasts, and watch videos, you’ll hear these terms, as well as the words, supervise/supervision, manage/management, and lead/leadership. It’s important to understand them to…
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