Management
How to Approach Spring Turnover with a Fresh Perspective
Spring is in full swing here in the Midwest. The leaves are filling in, the grass is growing, and the flowers are showing their colors. There’s an energy of growth and activity in the air. Even a mild case of spring fever can prompt someone to look for a new job. So as business owners,…
Read More4 Simple Ways to Build Effective Relationships with Staff
Do you connect easier with some of your direct reports than others? Are you more comfortable communicating with your high performers than other team members? Do you have employees that you sense don’t respect you? These are all common experiences for supervisors and managers. Great leaders have figured out how to make positive connections with…
Read MoreHow to Develop Outstanding Teams
If you have more than one person working on something, it’s just a matter of time before there’ll be conflict. From working with organizations employing small, medium, and large numbers of people, I’ve learned that as individuals with different likes and dislikes, we’re naturally hardwired for judgments. Those judgments, if not managed, can lead to…
Read MoreHow to Make Delighted Customers through Delighted Employees
Studies and common sense tell us that there is a direct correlation between employee satisfaction and customer satisfaction. If employees are happy, they’ll intentionally make sure customers are happy. If they’re miserable, they will unintentionally make customers miserable. Because of this cause and effect relationship, as a supervisor, your employees must be your primary customer. …
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