Supervision
How to Make Delighted Customers Through Delighted Employees
Studies and common sense tell us that there is a direct correlation between employee satisfaction and customer satisfaction. If employees are happy, they’ll intentionally make sure customers are happy. If they’re miserable, they will unintentionally make customers miserable. Because of this cause and effect relationship, as a supervisor, your employees must be your primary customer. …
Read MoreA Strong HR Foundation to Skyrocket Small Businesses Success
As the owner or leader of a small business or organization, you know there are legal compliance issues that come into play as soon as you hire your very first staff person. Therefore, human resources (HR) functions must be performed. However, having a strong HR program goes beyond compliance tasks to create a more engaged,…
Read More3 Surprising Reasons Great Supervisors Focus on Feedback
Supervisors are familiar with giving feedback. It’s part of the job to provide both formal and informal feedback regularly. But how often do supervisors ask for feedback on their performance? It can be difficult to give unsolicited feedback to others. It’s less awkward if a person opens the door by asking how they’re doing. By…
Read MoreA Simple Breakthrough Habit to Reduce Management Headaches
As supervisors and managers, it seems like our days are filled with more problems than solutions. This is a leading cause of burnout in many leaders. What if you could remove the stress of difficulties, excel in your role, and lead a more fulfilled life? All it requires is a shift in mindset. Read on…
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