Employee Engagement
4 Simple Ways to Build Effective Relationships with Staff
Do you connect easier with some of your direct reports than others? Are you more comfortable communicating with your high performers than other team members? Do you have employees that you sense don’t respect you? These are all common experiences for supervisors and managers. Great leaders have figured out how to make positive connections with…
Read MoreExcellent Supervisors Can Make Big Waves and Calm Waters
Think about the best supervisor you’ve ever had or worked alongside. Think about what specifically made them such a good supervisor. It likely isn’t the person’s knowledge or skill that makes them stand out in your mind, but how they behaved in relation to you. In a past article, What Makes a Remarkable Supervisor?, I…
Read MoreHow to Make Delighted Customers Through Delighted Employees
Studies and common sense tell us that there is a direct correlation between employee satisfaction and customer satisfaction. If employees are happy, they’ll intentionally make sure customers are happy. If they’re miserable, they will unintentionally make customers miserable. Because of this cause and effect relationship, as a supervisor, your employees must be your primary customer. …
Read More5 Simple Ways for Supervisors to Avoid Destructive Feedback
One of the most challenging parts of supervision is giving feedback that is helpful, rather than harmful, to the people we support. In a previous article, we walked through how to determine what to do when someone is having an issue with performance or behavior. But what if you’ve decided to discuss the subject and…
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