Employee Engagement
How to Celebrate Women’s History Month at Work
The U.S. recognizes March as Women’s History Month. It’s a time to celebrate women’s contributions to American history. This year’s theme is “Visionary Women: Champions of Peace & Nonviolence.” The theme honors “women who have led efforts to end war, violence, and injustice and pioneered the use of nonviolence to change society.” If you haven’t…
Read MoreHow to Make Delighted Customers through Delighted Employees
Studies and common sense tell us that there is a direct correlation between employee satisfaction and customer satisfaction. If employees are happy, they’ll intentionally make sure customers are happy. If they’re miserable, they will unintentionally make customers miserable. Because of this cause and effect relationship, as a supervisor, your employees must be your primary customer. …
Read MoreHow to Uncover Your Organizational Culture
Last week’s article described how to use the hiring process as a method to transform your culture from where it is today to where you need it to be. I received a great question from a reader that I’ve been asked from time-to-time: How do you determine what your current culture is? Culture is the…
Read MoreHow to Create a Vacation-Friendly Culture
The school year is either finished or wrapping up for students. Summer is in full bloom. I have an important question for you. Have you scheduled your summer vacation? I’m headed out today on a mini-vaca. It’s a four-day weekend out of town with family; my first of several planned vacations this summer. But I’ve…
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