Supervision
How to Use Hiring as a Powerful Tool to Transform Culture
As busy business owners, executives, and supervisors who are responsible for hiring, every minute of your day is spoken for. So, filling open positions quickly with capable, independent employees is crucial. Investing a few minutes today to rethink your hiring approach to focus on developing culture will make your life easier tomorrow because your dream…
Read MoreHow to Make Delighted Customers Through Delighted Employees
Studies and common sense tell us that there is a direct correlation between employee satisfaction and customer satisfaction. If employees are happy, they’ll intentionally make sure customers are happy. If they’re miserable, they will unintentionally make customers miserable. Because of this cause and effect relationship, as a supervisor, your employees must be your primary customer. …
Read MoreHow to Write Procedures that Increase a Supervisor’s Success
Do your team members come to you repeatedly with the same types of questions? Is it sometimes hard to make sure inexperienced staff gets trained on all the right stuff? Are your employees making more mistakes than you think is acceptable? If you’ve grown a business or organization yourself or have worked in one for…
Read MoreHow to Find the Willpower to Address Performance Issues
We all have parts of our jobs that we don’t like as much as others. For supervisors and managers, the position comes with some tough interpersonal responsibilities. I’ve yet to meet a supervisor who likes to tell someone they’ve done something wrong or fire someone who is not a good fit for the role. Delivering…
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