Supervision
How to Make Delighted Customers Through Delighted Employees
Studies and common sense tell us that there is a direct correlation between employee satisfaction and customer satisfaction. If employees are happy, they’ll intentionally make sure customers are happy. If they’re miserable, they will unintentionally make customers miserable. Because of this cause and effect relationship, as a supervisor, your employees must be your primary customer. …
Read MoreHow to Write Procedures that Increase a Supervisor’s Success
Do your team members come to you repeatedly with the same types of questions? Is it sometimes hard to make sure inexperienced staff gets trained on all the right stuff? Are your employees making more mistakes than you think is acceptable? If you’ve grown a business or organization yourself or have worked in one for…
Read MoreHow to Find the Willpower to Address Performance Issues
We all have parts of our jobs that we don’t like as much as others. For supervisors and managers, the position comes with some tough interpersonal responsibilities. I’ve yet to meet a supervisor who likes to tell someone they’ve done something wrong or fire someone who is not a good fit for the role. Delivering…
Read MoreHow to Develop Rapport and Make Supervision Easier!
As busy supervisors with a lot on our plates, we’re usually so grateful to have help arrive that we sometimes lose sight of the need to intentionally build connections with our team. The best time to do this is when someone first joins the team. However, if you feel you may have fallen short of…
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