Supervision
4 Secrets to Managing Conflict for Supervisors Stuck in the Middle
Occasionally, I’m swept up in the moment and forget the adage, “There are two sides to every story.” (In the workplace, there are even more sides than that!) After all, managing people can be a hectic job where time is at a premium and emotions sometimes get the best of us. My many years in…
Read MoreExcellent Supervisors Can Make Big Waves and Calm Waters
Think about the best supervisor you’ve ever had or worked alongside. Think about what specifically made them such a good supervisor. It likely isn’t the person’s knowledge or skill that makes them stand out in your mind, but how they behaved in relation to you. In a past article, What Makes a Remarkable Supervisor?, I…
Read MoreHow to Make Delighted Customers Through Delighted Employees
Studies and common sense tell us that there is a direct correlation between employee satisfaction and customer satisfaction. If employees are happy, they’ll intentionally make sure customers are happy. If they’re miserable, they will unintentionally make customers miserable. Because of this cause and effect relationship, as a supervisor, your employees must be your primary customer. …
Read MoreBest Books to Become a Better Boss
Supervising people is challenging. If you want to be successful as a supervisor or manager, you must continually improve. A fast and simple way to do this is by reading regularly. But time is tight for most working people, so you may be wondering if reading is worth the time investment. Let’s look at a…
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