Supervision
How to Develop Outstanding Teams
If you have more than one person working on something, it’s just a matter of time before there’ll be conflict. From working with organizations employing small, medium, and large numbers of people, I’ve learned that as individuals with different likes and dislikes, we’re naturally hardwired for judgments. Those judgments, if not managed, can lead to…
Read MoreHow to Make Delighted Customers through Delighted Employees
Studies and common sense tell us that there is a direct correlation between employee satisfaction and customer satisfaction. If employees are happy, they’ll intentionally make sure customers are happy. If they’re miserable, they will unintentionally make customers miserable. Because of this cause and effect relationship, as a supervisor, your employees must be your primary customer. …
Read MoreThe One Thing Your Team Needs Most Right Now
How to ensure success in the New Year Have you ever felt like you’re trying to move your team forward while the rest of the world has a hold of the back of your shirt? The highest impact, lowest cost way to improve the performance of an individual, team, or organization is to explain the…
Read MoreSupervisor, Manager, Leader: What’s the Difference?
How understanding supervisor vs. manager vs. leader can help you grow your career! Are you a supervisor, a manager, or a leader? As you read articles and books, listen to podcasts, and watch videos, you’ll hear these terms, as well as the words supervise/supervision, manage/management, and lead/leadership. It’s important to understand them to get the…
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