Supervision
How to Make Delighted Customers Through Delighted Employees
Studies and common sense tell us that there is a direct correlation between employee satisfaction and customer satisfaction. If employees are happy, they’ll intentionally make sure customers are happy. If they’re miserable, they will unintentionally make customers miserable. Because of this cause and effect relationship, as a supervisor, your employees must be your primary customer. …
Read MoreBest Books to Become a Better Boss
Supervising people is challenging. If you want to be successful as a supervisor or manager, you must continually improve. A fast and simple way to do this is by reading regularly. But time is tight for most working people, so you may be wondering if reading is worth the time investment. Let’s look at a…
Read More3 Powerful Questions to Help Supervisors Be Their Best
In a previous article, What Makes a Remarkable Supervisor?, we spent time thinking about what type of supervisors we wanted to be. We explored some examples of traits and behaviors that are important when supervising other people. Now that you have a good idea of how you want to be perceived, and you’ve begun to align…
Read MoreHow to Write Procedures that Increase a Supervisor’s Success
Do your team members come to you repeatedly with the same types of questions? Is it sometimes hard to make sure inexperienced staff gets trained on all the right stuff? Are your employees making more mistakes than you think is acceptable? If you’ve grown a business or organization yourself or have worked in one for…
Read More