Excellent Supervisors Can Make Big Waves and Calm Waters
Think about the best supervisor you’ve ever had or worked alongside. Think about what specifically made them such a good supervisor. It likely isn’t the person’s knowledge or skill that makes them stand out in your mind, but how they behaved in relation to you. In a past article, What Makes a Remarkable Supervisor?, I…
Read MoreHow to Make Delighted Customers Through Delighted Employees
Studies and common sense tell us that there is a direct correlation between employee satisfaction and customer satisfaction. If employees are happy, they’ll intentionally make sure customers are happy. If they’re miserable, they will unintentionally make customers miserable. Because of this cause and effect relationship, as a supervisor, your employees must be your primary customer. …
Read MoreBest Books to Become a Better Boss
Supervising people is challenging. If you want to be successful as a supervisor or manager, you must continually improve. A fast and simple way to do this is by reading regularly. But time is tight for most working people, so you may be wondering if reading is worth the time investment. Let’s look at a…
Read More5 Simple Ways for Supervisors to Avoid Destructive Feedback
One of the most challenging parts of supervision is giving feedback that is helpful, rather than harmful, to the people we support. In a previous article, we walked through how to determine what to do when someone is having an issue with performance or behavior. But what if you’ve decided to discuss the subject and…
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