Management
How to Stop Unwanted Spring Turnover with One Conversation
This Saturday we’ll usher in the first day of spring. Spring is a natural time for people to wake up from hibernation, throw off the winter garb, and do a big review of their life. Some will realize that their state of affairs is not really where they wanted to be at this point in…
Read MoreHow to Approach Spring Turnover with a Fresh Perspective
Spring is just a couple of weeks away here in the Midwest. The trees are budding, the grass is growing, and a few spring bulbs are starting to peek out of the ground. There’s an energy of growth and activity in the air. Even a mild case of spring fever can prompt someone to look…
Read MoreHow to Make Delighted Customers Through Delighted Employees
Studies and common sense tell us that there is a direct correlation between employee satisfaction and customer satisfaction. If employees are happy, they’ll intentionally make sure customers are happy. If they’re miserable, they will unintentionally make customers miserable. Because of this cause and effect relationship, as a supervisor, your employees must be your primary customer. …
Read MoreHow to Write Procedures that Increase a Supervisor’s Success
Do your team members come to you repeatedly with the same types of questions? Is it sometimes hard to make sure inexperienced staff gets trained on all the right stuff? Are your employees making more mistakes than you think is acceptable? If you’ve grown a business or organization yourself or have worked in one for…
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