Management
How to Make Delighted Customers through Delighted Employees
Studies and common sense tell us that there is a direct correlation between employee satisfaction and customer satisfaction. If employees are happy, they’ll intentionally make sure customers are happy. If they’re miserable, they will unintentionally make customers miserable. Because of this cause and effect relationship, as a supervisor, your employees must be your primary customer. …
Read MoreSupervisor, Manager, Leader: What’s the Difference?
How understanding supervisor vs. manager vs. leader can help you grow your career! Are you a supervisor, a manager, or a leader? As you read articles and books, listen to podcasts, and watch videos, you’ll hear these terms, as well as the words supervise/supervision, manage/management, and lead/leadership. It’s important to understand them to get the…
Read MoreHow to Create a Vacation-Friendly Culture
The school year is either finished or wrapping up for students. Summer is in full bloom. I have an important question for you. Have you scheduled your summer vacation? I’m headed out today on a mini-vaca. It’s a four-day weekend out of town with family; my first of several planned vacations this summer. But I’ve…
Read More5 Ways to Stay Calm When Someone is Angry with You
Emotions are contagious. When you’re with someone who is in a good mood, it makes you feel good, but when you’re with someone who’s feeling down, it’s hard to stay perky. This is especially true with anger. I remember the words of a client who said to me after a two-hour irate discussion with a…
Read More